Your tracker’s charging contacts may be obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. You can see the dirty contacts in the following photo.
To clean the charging contacts, follow the steps below or watch a video.
How do I clean the charging contacts on my Flex?
Your tracker's charging contacts may be obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. You can see the dirty contacts in the following photo.
1
Use a toothpick to dislodge debris.
2
Alternatively, you can clean the contacts with a small amount of rubbing alcohol and a toothbrush. Avoid using any metal or a wire brush against the contacts.
3
If you brush the charging contacts, dry with a cloth or tissue and insert the tracker into the charger. The tracker contacts should be bronze or gold in color.
4
If residue is still present, repeat.
Note that it may also be necessary to clean the pins on the charging cable. To do so, soak a cotton swab with alcohol and press the swab to the pins carefully. Make sure that no debris from the swab is left behind.
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