Use the Fitbit surge for iOS or for Android on one of over 120 compatible mobile devices to receive incoming phone call notifications and text messages on your Surge. This article explains how to set up and manage Fitbit surge call notifications and Fitbit surge text notifications and also provides tips to consider if notifications are missing.
SETTING UP Fitbit surge call notifications and Fitbit surge text notifications
Follow the steps below to set up fibit surge call notification and surge text notifications. Some steps can be skipped on Android devices.
- Make sure that your mobile device is compatible with our notifications feature by visiting http://www.fitbit.com/devices. A handful of Android devices require only OS 4.3+ for syncing but need OS 5.0+ for notifications.
- On your Surge, swipe to Settings and make sure Notifications is set to On.
- On your mobile device, make sure Bluetooth is enabled.
- (iOS only) Make sure your mobile device permits phone call notifications:
- Go to Settings > Notifications > Phone.
- Make sure Show Notifications is on.
- Make sure Show in Notification Center is set to 5 or 10.
- (iOS only) Make sure your mobile device permits text message notifications:
- Go to Settings > Notifications > Messages.
- Makes sure Allow Notifications is on.
- Make sure Show in Notification Center is set to 5 or 10.
- Put your Surge within 20 feet of your mobile device for the rest of the setup process. Note that you’ll only receive notifications on your Surge when your mobile device is within this radius.
- Open the Fitbit app on your mobile device and tap the Surge tile at the top of your mobile dashboard.
- Toggle the Notifications slider to the “On” position and then choose whether you want call notifications, text notifications, or both types of notifications.
- Follow the onscreen instructions to connect your mobile device to your tracker.
- To verify that set up was successful, look at the list of Bluetooth-connected devices on your mobile device. “Surge” should appear.
MANAGING Fitbit surge call notifications and Fitbit surge text notifications
- When you receive a call or text, Surge vibrates and a banner appears at the top of the screen for 7 seconds, after which a relevant icon in the upper right corner of the screen remains. If the caller or sender is in the contacts list on your mobile device, the banner shows that person’s name. Otherwise, the phone number of the caller or sender appears. When you answer or dismiss a call, the phone icon on your Surge will disappear.
When a text notification arrives, swipe down to view it. If your text message is longer than 160 characters (or 32 characters in the subject), swipe downward again to see the rest of the message.- If you miss a notification and want to see it later, press the Action button next to the notifications icon. If you have multiple notifications, swipe left and right to see them all. Your Surge stores a maximum of 20 notifications and the oldest ones are deleted as others arrive.
- Press the Action button or the Home button to exit the notifications screen.
DETERMINING WHY NOTIFICATIONS ARE MISSING
If you set up notifications but they’re not showing up on your Surge, first make sure that your tracker was close enough to your mobile device when the notifications were missed (about 20 feet). Next, consider whether you miss the occasional notification or whether you’re missing all your notifications. If it’s the former, syncing is likely the culprit. The surge will not receive notifications if it is syncing to your mobile device when the call or text is received. Lastly, Android users should be aware that Surge receives texts sent over SMS, not Google Messages. If notifications are in fact not working properly, please see:
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[…] Press the Action button to view any call or text notifications Surge received from your mobile device while you were working out. To see one-time setup instructions, see How do I receive call notifications and text messages on my Surge? […]